Surgery Coding Coder & QCA

Job Description

Healthcare Quality Analyst / QA – Job Opening
Responsibilities
Participate in client calls and understand quality requirements from both process and target perspectives
Identify methods to achieve quality targets and implement them in consultation with the Operations Manager / Team Manager
Identify errors with high inspection efficiency
Provide face-to-face feedback and send daily emails regarding error types as per protocol
Ensure correction of errors by respective Operations Associates
Coach employees to minimize errors and improve performance
Provide inputs to the training team regarding common mistakes to improve training curriculum
Test files/batches for new clients and processes as part of familiarization
Generate daily QA reports
Ensure attainment of Internal & External SLA as per process definition
Meet and exceed metrics such as:
Inspection efficiency score
Calibration score
Knowledge & skills score
Inspection productivity rate
Record identified errors for organizational tracking and analysis
Follow company policies and procedures strictly
Requirements
Extensive experience in:
Quality Audits
Coaching
Training as per process requirements
Minimum 1.5 years of relevant professional experience
Sound knowledge of healthcare concepts
Strong analytical, judgmental, and problem-solving skills
Good product and process knowledge
Experience in:
Quality feedback sessions
Refresher training sessions
Preparing and maintaining quality status reports
Skills Required
Healthcare process knowledge
Quality assurance expertise
Coaching & mentoring abilities
Analytical thinking
Communication skills
SLA management
Contact Details

📞 For more information, call or WhatsApp: 6369914859