L1 Support

Job Description

L1 Support Engineer (Voice Process)
Company

White Horse Manpower

Job Location

Bangalore

Employment Type

Full-Time

Experience

0–2 Years

Qualification
Graduate in any stream
Preferred: B.Sc, BCA, BE, B.Tech
Freshers with basic technical knowledge can apply
Job Summary

We are seeking an enthusiastic L1 Support Engineer (Voice Process) with basic Windows Desktop Support knowledge to provide first-level technical assistance to end users. The ideal candidate should possess strong communication skills, troubleshooting abilities, and a willingness to learn and grow within an IT support environment.

Key Responsibilities
Provide first-level voice-based technical support for Windows desktop-related issues.
Troubleshoot system, software, network, internet, printer, and hardware-related problems remotely.
Handle incidents related to email access, login issues, connectivity problems, and desktop support.
Escalate unresolved issues to higher support levels as required.
Record and maintain issue logs, troubleshooting steps, and resolutions using ticketing tools.
Follow standard operating procedures (SOPs) and meet service-level agreements (SLAs).
Assist users with step-by-step guidance through phone calls and remote support tools.
Deliver excellent customer service while resolving technical issues.
Required Skills
Technical Skills
Basic understanding of Windows Operating Systems.
Knowledge of Microsoft Office applications.
Basic networking concepts (IP, DNS, Internet connectivity).
Familiarity with desktop troubleshooting techniques.
Awareness of remote desktop support tools and helpdesk systems.
Soft Skills
Excellent verbal communication skills in English.
Strong customer service orientation.
Good problem-solving and analytical abilities.
Quick learner with a proactive attitude.
Ability to work independently and in a team environment.
Work Schedule
24/7 Rotational Shifts
Rotational Week Off
Career Growth Opportunities
Exposure to enterprise IT support environments.
Opportunity to work with Fortune 500 companies.
Structured learning and career advancement in Desktop Support and IT Infrastructure domains.
Walk-In Details
Interview Timings

Monday to Saturday
9:00 AM – 6:00 PM

Address

White Horse Manpower

#12, Office 156, 3rd Floor,
Jumma Masjid Golden Complex,
Jumma Masjid Road,
Bangalore – 560051

Contact Numbers
9036525353
9620333533
Additional Benefit

Free Job Placement Assistance