L1 Support (Windows Desktop Support) Voice

Job Description

Job Description – L1 Support Engineer (Voice Process)

Job Title: L1 Support Engineer – Voice Process
Location: Bangalore
Employment Type: Full-Time
Experience: 0–2 Years
Shift: 24/7 Rotational Shifts

Job Summary

We are looking for an enthusiastic L1 Support Engineer (Voice Process) to provide first-level technical support to end users. The ideal candidate should possess basic knowledge of Windows Desktop Support, excellent communication skills, and a strong willingness to learn and grow in an IT support environment.

Key Responsibilities
Technical Support
Provide first-level voice-based technical support for Windows desktop-related issues.
Diagnose and troubleshoot desktop, software, and hardware problems.
Assist users with system, application, and connectivity issues.
Deliver remote support using approved remote access tools.
Incident Management
Handle incidents related to:
Windows operating systems
Email configuration and support
Internet connectivity
User login and password issues
Printer support
Basic hardware troubleshooting
Escalate unresolved or complex issues to higher-level support teams.
Ensure incidents are resolved within defined Service Level Agreements (SLAs).
Ticket Management
Log, update, and track incidents using helpdesk or ticketing tools.
Maintain accurate records of customer interactions and resolutions.
Follow standard operating procedures (SOPs) and documentation guidelines.
Customer Support
Guide users through troubleshooting steps over voice calls.
Communicate technical information clearly and professionally.
Ensure a positive customer support experience.
Required Technical Skills
Operating Systems
Microsoft Windows Desktop OS
Productivity Tools
Microsoft Office Suite
Networking
Basic networking concepts
Internet connectivity troubleshooting
Desktop Support
Hardware troubleshooting
Printer support
Email support
User account management
Remote Support
Familiarity with remote desktop tools
Basic knowledge of helpdesk and ticketing systems
Educational Qualification

Candidates from any stream can apply.

Preferred Qualifications:

B.Sc.
BCA
B.E.
B.Tech.
Experience Required
0–2 years of experience in:
Technical Support
Desktop Support
IT Helpdesk
Voice Process Support
Freshers with relevant technical knowledge are encouraged to apply.
Required Skills
Technical Skills
Basic understanding of Windows Operating System.
Knowledge of Microsoft Office applications.
Basic networking fundamentals.
Familiarity with desktop troubleshooting.
Understanding of helpdesk operations.
Communication Skills
Excellent verbal communication in English.
Strong listening and interpersonal skills.
Professional telephone etiquette.
Soft Skills
Strong analytical and problem-solving abilities.
Quick learner with a proactive attitude.
Customer-focused mindset.
Ability to work independently and as part of a team.
Good time management skills.
Work Schedule
24/7 Rotational Shifts
Willingness to work flexible shifts is mandatory.
Employment Type

Full-Time

Walk-in Interview Details

Interview Days: Monday to Saturday
Interview Time: 9:00 AM – 6:00 PM

Placement Assistance
Free Job Placement Assistance
Opportunity to get placed with Fortune 500 companies
Walk-in Venue

White Horse Manpower
#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,
Jumma Masjid Road, Bangalore – 560051

Contact Details
9036525353
9620333533