IT Support Engineer- L2
Job Description
IT Desktop Support Specialist / End User Computing (EUC) Specialist
Location
Bangalore
Chennai
Vadodara
Employment Type
Full-Time
Department
IT Infrastructure / End User Computing (EUC)
Job Summary
We are seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desk-side support services for enterprise computing environments. The role involves supporting end-user devices, troubleshooting hardware and software issues, managing IT assets, coordinating equipment deployment, and ensuring seamless IT service delivery across customer locations.
The ideal candidate should have strong IT infrastructure exposure, excellent problem-solving skills, and the ability to provide high-quality customer support in a corporate environment.
Key Responsibilities
End-User Computing Support
Provide desk-side support for desktops, laptops, workstations, and peripheral devices.
Support public computing devices and third-party supplied equipment.
Resolve incidents and service requests related to end-user computing environments.
Hardware & Software Management
Install, configure, and maintain operating systems and approved software applications.
Manage software installations, upgrades, registrations, and activations.
Perform device driver updates, firmware updates, and factory resets when required.
Ensure systems operate efficiently and securely.
Troubleshooting & Incident Resolution
Diagnose and resolve hardware, software, operating system, and peripheral issues.
Troubleshoot desktop operating system failures and application-related problems.
Coordinate hardware repairs with vendors and third-party suppliers.
Assist users in creating and tracking support tickets.
Asset Management & Equipment Lifecycle
Deploy new computer equipment for new employees.
Replace obsolete or faulty systems.
Inspect, manage, and recycle expired equipment.
Maintain inventory records and coordinate equipment logistics.
Minimize unnecessary transportation and handling of IT assets.
Service Request Management
Support requests assigned by Service Desk and backend IT teams.
Coordinate on-site technical visits and support schedules.
Obtain user confirmations upon issue resolution.
Provide timely updates to Service Coordinators regarding incident closures.
Data Backup & Recovery
Perform data backup activities during system replacements.
Ensure compliance with customer data retention policies.
Coordinate data recovery efforts with third-party specialists when required.
Securely store replaced equipment according to organizational policies.
Documentation & Compliance
Document software additions, removals, and configuration changes.
Maintain records according to organizational policies and standards.
Guide users toward approved documentation and self-service resources.
Ensure adherence to IT governance and operational procedures.
Required Skills
Technical Skills
Desktop Support & End User Computing (EUC)
Windows Operating Systems
Hardware Troubleshooting
Software Installation & Configuration
Laptop/Desktop Deployment
IT Asset Management
Data Backup & Restoration
Incident & Service Request Management
Device Driver & Firmware Updates
Hardware Repair Coordination
IT Infrastructure Knowledge
IT Infrastructure Fundamentals
Networking Basics
User Device Management
Operating System Administration
Peripheral Device Support
Soft Skills
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Customer-focused approach
Ability to collaborate with cross-functional teams
Strong organizational and documentation skills
Educational Qualification
Required
Bachelor’s Degree in:
Computer Science
Information Technology
Information Systems
Related Technical Discipline
Preferred
Master’s Degree in a relevant field
Preferred Candidate Profile
Experience supporting enterprise desktop environments.
Exposure to IT Infrastructure operations and service management.
Strong customer service and stakeholder management skills.
Ability to work independently and manage multiple support requests simultaneously.
Why Join?
Opportunity to work with enterprise-scale IT infrastructure.
Exposure to end-user computing, asset management, and infrastructure operations.
Collaborative and technology-driven work environment.
Career growth opportunities in IT Infrastructure and Support Services.
Application Details
Email
careers@intuitorit.com
Locations
Bangalore | Chennai | Vadodara
