IT Support Engineer- L2

Job Description

Job Description – IT Desktop Support Specialist (Desk-Side Support)

Job Title: IT Desktop Support Specialist (Desk-Side Support)
Employment Type: Full-Time
Locations: Bangalore, Chennai, Vadodara

Job Summary

We are seeking an IT Desktop Support Specialist to provide comprehensive on-site desk-side support for end-user computing environments. The role involves supporting desktop and laptop systems, operating systems, business applications, peripherals, hardware lifecycle management, software deployment, troubleshooting, user onboarding, and coordination with internal IT teams and third-party vendors to ensure uninterrupted IT services.

Key Responsibilities
End-User & Desktop Support
Provide on-site desk-side support for desktops, laptops, and end-user computing devices.
Support public computing devices and related peripherals.
Resolve hardware, software, and operating system issues.
Deliver prompt technical assistance while maintaining high service quality.
Hardware & Device Management
Install, configure, and maintain desktops, laptops, monitors, printers, and peripheral devices.
Deploy new computer equipment for new employees.
Replace outdated or faulty hardware.
Inspect, recycle, and manage retired IT assets.
Coordinate equipment transfers between customer locations.
Operating System & Software Support
Configure Windows operating systems and approved business applications.
Install, reinstall, update, and activate software applications.
Troubleshoot desktop OS and application issues.
Manage software licensing and system registrations.
Record software additions and removals in accordance with organizational policies.
Incident & Service Request Management
Respond to assigned incidents and service requests requiring on-site support.
Troubleshoot and resolve desktop hardware and software incidents.
Escalate unresolved issues to backend support teams when necessary.
Obtain user confirmation upon successful issue resolution.
Provide timely updates to the Service Coordinator.
Hardware Repair Coordination
Diagnose hardware failures.
Coordinate repairs with third-party hardware vendors.
Assist users in raising hardware service requests.
Track repair progress and ensure timely completion.
User Support & Communication
Assist users with IT-related questions.
Guide users through service request submission procedures.
Direct users to official documentation and self-service portals.
Schedule and coordinate technical support visits.
System Maintenance
Test desktop systems and peripherals.
Perform factory resets when required.
Update device drivers and firmware.
Verify system settings to ensure optimal performance.
Data Backup & Recovery
Perform data backup before replacing equipment or software.
Ensure secure storage of replaced hardware according to company policy.
Coordinate data recovery activities with third-party specialists when required.
Follow organizational data protection procedures.
Asset & Logistics Management
Maintain inventory of IT assets.
Coordinate equipment transportation efficiently.
Manage temporary storage of retired equipment.
Support warehouse inventory management for IT hardware.
Required Technical Skills
Desktop Support
Desktop & Laptop Support
Desk-Side Support
Hardware Troubleshooting
Software Troubleshooting
Peripheral Device Support
Operating Systems
Windows Operating Systems
Desktop OS Configuration
OS Installation & Maintenance
Software Administration
Software Installation
Software Activation
Application Configuration
Driver & Firmware Updates
Hardware Management
Hardware Deployment
Hardware Replacement
Hardware Lifecycle Management
Asset Management
Data Protection
Data Backup
Data Recovery Coordination
Secure Data Handling
IT Service Management
Incident Management
Service Request Management
User Support
Technical Documentation
Vendor Coordination
Infrastructure
IT Infrastructure Support
End-User Computing Environment
Educational Qualification
Bachelor’s degree in:
Computer Science
Information Technology
Related technical discipline
Master’s degree preferred.
Required Experience & Skills
Technical Experience
Good exposure to IT Infrastructure.
Experience supporting desktop computing environments.
Knowledge of Windows operating systems.
Experience with hardware diagnostics and troubleshooting.
Understanding of software deployment and maintenance.
Soft Skills
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Analytical thinking and problem-solving abilities.
Ability to collaborate with cross-functional teams.
Strong organizational and documentation skills.
Ability to prioritize and manage multiple support requests.
Preferred Candidate Profile

The ideal candidate should:

Have hands-on experience in desktop support and IT infrastructure.
Be comfortable working directly with end users.
Possess strong troubleshooting skills across hardware and software.
Be experienced in coordinating with third-party vendors.
Have excellent customer service and communication skills.
Be capable of managing IT assets, deployments, and lifecycle activities.
Work Locations
Bangalore
Chennai
Vadodara
How to Apply

Interested candidates can send their updated resume to:

Email: careers@intuitorit.com