IT Support Engineer

Job Description

Job Description – Technical Support Engineer

Job Title: Technical Support Engineer
Company: Five Feed Learning Solutions Pvt. Ltd.
Employment Type: Full-Time
Location: Bangalore
Experience: 1–3 Years
Open Positions: 2
Industry: IT – Hardware / Networking
Salary: ₹2.5 – ₹3.5 LPA

Job Summary

Five Feed Learning Solutions Pvt. Ltd. is hiring Technical Support Engineers to provide end-user technical support and manage Windows-based IT infrastructure. The role involves Windows system administration, desktop and server support, Active Directory administration, VMware virtualization, DNS management, backups, and troubleshooting hardware and software issues.

Key Responsibilities
Technical Support
Provide technical support to end users via phone, email, or in person.
Diagnose and resolve hardware and software issues.
Troubleshoot desktops, laptops, printers, and peripheral devices.
Escalate complex issues when required.
Windows System Administration
Install, configure, and maintain Windows servers and workstations.
Perform operating system installation and upgrades.
Monitor system performance and ensure system availability.
Maintain Windows environments according to organizational standards.
Hardware & Desktop Support
Install and configure desktop and laptop systems.
Troubleshoot hardware failures and peripheral device issues.
Perform preventive maintenance and hardware diagnostics.
Replace faulty hardware components when necessary.
Active Directory Administration
Create and manage user accounts.
Troubleshoot Active Directory authentication issues.
Configure and maintain Group Policies (GPOs).
Manage user permissions and access rights.
VMware Administration
Configure VMware virtualization environments.
Deploy virtual machines for server operating systems.
Support virtual infrastructure and virtualization-related issues.
Backup & Recovery
Perform system backup operations.
Monitor backup jobs and ensure successful completion.
Assist with backup restoration when required.
DNS Administration
Manage DNS settings for domain controllers.
Troubleshoot DNS-related issues.
Ensure proper name resolution within the network.
Team Collaboration
Work with internal teams to resolve technical issues.
Participate in troubleshooting and knowledge sharing.
Support ongoing infrastructure maintenance activities.
Required Technical Skills
Operating Systems
Windows Server
Windows Workstations
Desktop Support
Desktop Installation
Laptop Support
Hardware Troubleshooting
Peripheral Device Support
Windows Administration
Windows System Administration
OS Installation & Configuration
System Troubleshooting
Active Directory
User Account Management
Group Policy (GPO)
Permissions Management
Virtualization
VMware
Virtual Machine Deployment
Networking
DNS Administration
Basic Network Troubleshooting
Backup & Recovery
Backup Management
Data Restoration
Educational Qualification
Bachelor’s Degree (Any Graduate)
Experience Required
1–3 years of experience in:
Technical Support
Desktop Support
Windows System Administration
IT Infrastructure Support
Required Skills
Technical Skills
Windows Server administration.
Desktop and laptop troubleshooting.
Active Directory administration.
VMware virtualization.
DNS management.
Backup and recovery procedures.
Hardware and software troubleshooting.
Soft Skills
Excellent problem-solving and analytical abilities.
Strong customer service orientation.
Good communication skills.
Ability to work collaboratively within a team.
Ability to manage multiple technical issues efficiently.
Language Requirements
Proficiency in English (mandatory).
Proficiency in Hindi (mandatory).
Employee Benefits
Provident Fund (PF)
Grocery benefits
Preferred Candidate Profile

The ideal candidate should have:

Experience supporting Windows desktop and server environments.
Strong knowledge of Active Directory and VMware.
Hands-on experience with DNS administration and backups.
Excellent troubleshooting and customer support skills.
Good verbal communication in both English and Hindi.
Work Location

Bangalore

How to Apply

Interested candidates can send their updated resume to:

Email: hiringteam.3@fflspl.com