IT Service Desk Manager

Job Description

Company & Role
Company: Toast
Role: IT Service Desk Manager (APAC)
Location: Bangalore (hybrid – office required)

👉 This is a senior management position in a global tech company

👍 What makes this a strong opportunity
Reputed international company → high credibility
Leadership role:
Managing IT support teams across APAC
Exposure to:
Global teams
Infrastructure projects
Enterprise tools (ServiceNow, Okta, Google Workspace, etc.)
Includes:
Strategy + operations + people management

👉 This is not a basic IT job—it’s leadership level

💼 Experience level required

This is where most people get filtered:

12+ years total IT experience (implied)
5+ years team management
Strong hands-on experience in:
IT service management (ITSM)
Tools like ServiceNow
Enterprise IT environments

👉 Freshers or junior candidates → ❌ not suitable

⚠️ Work expectations

This role is demanding:

Manage teams across multiple countries (APAC)
Handle:
IT operations
Projects
Vendor management
Travel: 15–20%
Provide executive-level IT support

👉 High responsibility + pressure role

💰 Salary expectation (realistic)

For Bangalore market:

₹25 LPA – ₹50+ LPA (depending on experience)

👉 Much higher than normal IT jobs

🧠 Skills required (core)
Leadership & people management
IT infrastructure knowledge
Service desk operations
Communication with global teams
Data-driven decision making
👍 When this job is ideal

Apply if you:

Are already working as:
IT Manager
Service Desk Lead
IT Operations Manager
Have strong enterprise IT experience
❌ Not suitable if you are
Fresher / entry-level
From non-IT background
Looking for basic support job
🧠 Final verdict

✔️ 100% genuine corporate job
✔️ High-paying leadership role
⚠️ Only for experienced IT professionals