Desktop Support Support

Job Description

Job Description – Customer Support / Technical Support Executive (Voice & Semi-Voice)

Job Title: Customer Support Executive / Technical Support Executive
Employment Type: Full-Time
Location: Not Specified
Experience: Freshers & Experienced Candidates Welcome
Shift: Day Shift (Fixed Weekly Off)
CTC: ₹25,000 per month

Job Summary

We are hiring Customer Support Executives and Technical Support Executives for Voice and Semi-Voice Processes. The role involves providing customer assistance, resolving technical issues, and delivering excellent customer service through voice and non-voice channels. Candidates with good communication skills in English and Hindi and basic networking and hardware knowledge are encouraged to apply.

Key Responsibilities
Customer Support
Handle customer queries through voice and semi-voice support channels.
Provide prompt and professional customer service.
Resolve customer issues while maintaining a positive customer experience.
Escalate complex issues to the appropriate support team when required.
Technical Support
Diagnose and troubleshoot basic hardware and network-related issues.
Guide customers through troubleshooting steps.
Provide technical assistance for products and services.
Ensure timely resolution of customer concerns.
Customer Communication
Communicate effectively with customers in English and Hindi.
Maintain professional telephone etiquette.
Listen actively and understand customer requirements.
Provide clear and accurate information.
Documentation
Record customer interactions accurately.
Update support tickets and customer records.
Maintain documentation of customer issues and resolutions.
Performance
Meet service quality and productivity targets.
Follow company policies and customer service standards.
Ensure high levels of customer satisfaction.
Required Skills
Technical Skills
Basic knowledge of:
Computer Hardware
Networking
Basic computer proficiency.
Troubleshooting skills.
Communication Skills
Good verbal communication in English.
Good verbal communication in Hindi.
Strong listening and interpersonal skills.
Customer Service Skills
Customer-focused approach.
Problem-solving ability.
Patience and professionalism.
Ability to work in a team environment.
Educational Qualification

Candidates with any of the following qualifications can apply:

Graduate
Diploma
PUC (Pre-University Course)
Experience
Freshers can apply.
Experienced candidates are also welcome.
Immediate joiners are preferred.
Preferred Candidate Profile

The ideal candidate should:

Have good communication skills in English and Hindi.
Possess basic knowledge of networking and computer hardware.
Be comfortable working in voice and semi-voice processes.
Be customer-oriented with good problem-solving abilities.
Be available to join immediately.
Salary
CTC: ₹25,000 per month
Shift Details
Day Shift
Fixed Weekly Off
Employment Type

Full-Time

Interview Process
Walk-in Interview
Immediate Joiners Preferred
How to Schedule an Interview

Interested candidates can contact:

Phone: 99868 07212