Desktop Support Engineer – IT Support Engineers

Job Description

Job Description – IT Desktop Support Engineer (Pharma Manufacturing)

Company: Instrumentation and Control Solutions (ICS)
Job Title: IT Desktop Support Engineer
Location: Bangalore, India
Employment Type: Full-Time
Experience: 2–8 Years (Manufacturing IT / Plant IT / QC-IT)
Industry Preference: Pharmaceutical Manufacturing

Job Summary

Instrumentation and Control Solutions (ICS) is seeking experienced IT Desktop Support Engineers to provide technical support for Manufacturing IT (MFG-IT), Plant IT, and Quality Control IT (QC-IT) systems within a regulated pharmaceutical environment. The role requires expertise in desktop support, user administration, backup management, and compliance with pharmaceutical IT standards and regulations.

Key Responsibilities
Desktop & End-User Support
Provide L1/L2 desktop support for end users in manufacturing and laboratory environments.
Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Support business-critical applications used in manufacturing and quality control.
Manufacturing & Plant IT Support
Support Manufacturing IT (MFG-IT), Plant IT, and QC-IT infrastructure.
Ensure smooth operation of IT systems used in production and laboratory environments.
Coordinate with business users to resolve technical issues with minimal downtime.
Maintain system availability for manufacturing operations.
User Management
Create, modify, disable, and manage user accounts.
Assign and maintain user access permissions.
Perform password resets and account administration.
Ensure compliance with organizational access control policies.
Backup & Data Restoration
Perform backup management activities.
Monitor scheduled backup jobs and verify successful completion.
Execute data restoration activities when required.
Ensure backup integrity and disaster recovery readiness.
Asset & Inventory Management
Maintain accurate records of IT assets.
Track desktop, laptop, and peripheral inventory.
Maintain software licensing and hardware lifecycle information.
Compliance & Documentation
Follow Pharmaceutical IT Standard Operating Procedures (SOPs).
Ensure compliance with pharmaceutical regulatory requirements.
Maintain documentation for audits, validation, and inspections.
Support compliance initiatives within regulated environments.
Application Support
Support Empower Software and other manufacturing applications.
Troubleshoot application-related issues.
Coordinate with vendors and internal teams for application support.
Required Technical Skills
Desktop Support
Windows Desktop Support
Hardware & Software Troubleshooting
OS Installation & Configuration
Printer Support
Manufacturing IT
Manufacturing IT (MFG-IT)
Plant IT
QC-IT
Administration
User Management
System Inventory Management
Backup Management
Data Restoration
Regulatory & Compliance
21 CFR Part 11
GAMP5
Computer System Validation (CSV)
Pharmaceutical IT Guidelines
Pharma Compliance
IT SOPs
Specialized Software
Empower Software
Educational Qualification
Bachelor’s degree, Diploma, or equivalent qualification in:
Computer Science
Information Technology
Electronics
Engineering
Related technical discipline
Experience Required
2–8 years of experience in:
IT Desktop Support
Manufacturing IT
Plant IT
QC-IT
Experience in the pharmaceutical industry is strongly preferred.
Required Skills
Technical Skills
Desktop troubleshooting and technical support.
Backup management and data restoration.
User administration and access management.
IT asset and inventory management.
Knowledge of pharmaceutical compliance standards.
Soft Skills
Strong analytical and troubleshooting skills.
Excellent communication and documentation abilities.
Ability to work independently in a regulated environment.
Good organizational and time management skills.
Customer-focused approach to technical support.
Preferred Candidate Profile

The ideal candidate should have:

Hands-on experience in Manufacturing IT, Plant IT, or QC-IT.
Knowledge of 21 CFR Part 11, GAMP5, CSV, and pharmaceutical compliance.
Experience with Empower Software.
Understanding of IT SOPs and regulated IT environments.
Experience supporting critical manufacturing systems.
Work Location

Bangalore, India

How to Apply

Interested candidates can send their updated resume to:

Email: hr@ics-india.co.in

Contact: +91 9109102346