DESKTOP SUPPORT
Job Description
Job Description – Desktop Support Engineer
Job Title: Desktop Support Engineer
Experience: 0.6+ Years
Employment Type: Full-Time
Job Summary
We are looking for a Desktop Support Engineer to provide technical support for desktop systems, operating systems, hardware, and basic network connectivity. The ideal candidate should have hands-on experience installing and configuring Windows/Linux operating systems, troubleshooting desktop issues, and supporting end users.
Key Responsibilities
Desktop Installation & Configuration
Install, configure, and maintain Windows and Linux desktop operating systems.
Install and configure desktop applications and software.
Perform system upgrades, updates, and patches.
Configure user profiles and system settings.
Technical Support
Provide technical support for desktop and laptop users.
Diagnose and resolve hardware and software issues.
Troubleshoot operating system and application-related problems.
Escalate complex issues to higher-level support when required.
Hardware Support
Install and replace desktop hardware components.
Troubleshoot issues related to PCs, laptops, and peripheral devices.
Perform routine hardware maintenance and health checks.
Coordinate hardware repairs and replacements when necessary.
Network Support
Assist users with basic LAN/WAN connectivity issues.
Verify network connectivity and troubleshoot common network problems.
Coordinate with network teams for advanced networking issues.
Documentation
Record support requests and troubleshooting activities.
Maintain accurate documentation of issue resolutions.
Follow standard IT support procedures.
Required Technical Skills
Operating Systems
Windows Desktop OS
Linux Desktop OS
Desktop Support
OS Installation
OS Configuration
Software Installation
Application Support
Hardware
Desktop Hardware Troubleshooting
Peripheral Device Support
Hardware Diagnostics
Networking
Basic LAN Concepts
Basic WAN Concepts
Network Connectivity Troubleshooting
Educational Qualification
Diploma or Bachelor’s degree in:
Computer Science
Information Technology
Electronics
Computer Applications
Or a related technical field
Experience Required
Minimum 0.6 years of experience in:
Desktop Support
IT Support
Technical Support
Help Desk
Required Skills
Technical Skills
Windows and Linux desktop administration.
Desktop installation and configuration.
Hardware troubleshooting.
Basic networking knowledge (LAN/WAN).
Software installation and support.
Soft Skills
Good communication skills.
Strong troubleshooting and analytical abilities.
Customer-oriented approach.
Willingness to learn new technologies.
Ability to work independently and in a team.
Preferred Candidate Profile
The ideal candidate should:
Have practical experience supporting Windows and Linux desktop environments.
Understand basic networking concepts.
Be capable of diagnosing and resolving desktop hardware issues.
Possess good problem-solving and customer service skills.
How to Apply
Interested candidates can send their updated resume to:
Email: contact@zavasi.com
