Customer Support Engineer

Job Description

Job Description – Desktop Support Engineer

Job Title: Desktop Support Engineer
Employment Type: Full-Time
Locations: Bangalore (3 Positions), Chennai (3 Positions), Pune (2 Positions)

Job Summary

We are looking for Desktop Support Engineers to provide first-level IT support for desktop, laptop, and network-related issues. The role involves installing and configuring Windows operating systems, Microsoft Office, Outlook, desktop hardware, and providing technical assistance to end users while ensuring timely issue resolution and reporting.

Key Responsibilities
End-User Support
Respond to user calls related to desktops, laptops, and network issues.
Diagnose and resolve desktop hardware and software problems.
Provide first-level technical support to end users.
Escalate unresolved issues when necessary.
Desktop & Laptop Administration
Install, configure, and deploy desktop and laptop systems.
Configure Windows operating systems and business applications.
Perform operating system installation, upgrades, and troubleshooting.
Ensure systems are functioning efficiently.
Microsoft Office & Email Support
Install and configure Microsoft Office applications.
Configure and troubleshoot Microsoft Outlook.
Resolve email client configuration issues.
Hardware Support
Troubleshoot desktop and laptop hardware issues.
Replace or configure hardware components when required.
Support printers and other peripheral devices.
Perform preventive maintenance on IT equipment.
Network Support
Troubleshoot Local Area Network (LAN) connectivity issues.
Assist users with network access problems.
Coordinate with network teams for advanced issues.
Reporting & Documentation
Prepare daily activity reports.
Submit weekly status reports.
Maintain records of support requests and resolutions.
Provide periodic updates to the Team Leader.
Team Collaboration
Execute IT-related tasks assigned by the Team Leader.
Follow organizational IT support procedures.
Ensure timely completion of assigned work.
Required Technical Skills
Operating Systems
Windows 8
Windows 10
Desktop Support
Desktop Hardware Troubleshooting
Laptop Support
Desktop Installation & Configuration
OS Installation & Troubleshooting
Microsoft Technologies
Microsoft Office
Microsoft Outlook
Email Configuration
Networking
Local Area Network (LAN)
Basic Network Troubleshooting
Educational Qualification
Diploma in Information Technology (IT)
ITI in Information Technology / Information Systems (IS)
Equivalent technical qualification
Experience Required
Minimum 1 year of relevant Desktop Support experience.
At least 6 months of hands-on experience in:
Desktop hardware support
LAN troubleshooting
Windows OS installation
Microsoft Office installation and troubleshooting
Certifications

Candidates should possess at least one certification in one of the following:

Microsoft Certification
Networking Certification
Server Certification
Required Skills
Technical Skills
Desktop and laptop installation.
Windows operating system administration.
Microsoft Office and Outlook configuration.
Hardware troubleshooting.
Basic LAN troubleshooting.
Software installation and configuration.
Soft Skills
Good verbal and written communication in English.
Strong troubleshooting and analytical skills.
Good customer service orientation.
Ability to work independently and in a team.
Time management and reporting skills.
Additional Requirements
Willingness to work in 1st and 2nd shifts.
Willing to work 6 days per week as per customer schedule.
Must possess a valid two-wheeler driving license.
Employee Benefits
Provident Fund (PF)
Employees’ State Insurance (ESI)
Bonus
Professional Tax deductions as per applicable government regulations
Selection Process
Telephonic Interview (Communication & Technical Assessment)
Written Test (Minimum qualifying score: 25/40)
Technical Interview
HR Interview
Job Locations
Bangalore – 3 Openings
Chennai – 3 Openings
Pune – 2 Openings
How to Apply

Interested candidates can send their updated resume to:

Email: hr@symmetrixonline.in