Team Leader

Job Description

Job Description – Team Leader (Voice Sales Process)
Job Title

Team Leader – Voice Sales Process

Location

India

Employment Type

Full-Time

Role Overview

We are looking for an experienced and result-driven Team Leader for our Voice Sales Process. The ideal candidate should possess strong leadership abilities, sales expertise, and the capability to effectively manage and motivate a telesales team. Fluency in Tamil or Malayalam is mandatory.

Key Responsibilities
Lead, manage, and motivate the telesales team to achieve sales targets
Monitor daily team performance and ensure smooth workflow operations
Drive the team toward achieving and exceeding business goals
Provide coaching, mentoring, and regular feedback to team members
Conduct training sessions to improve communication and sales skills
Handle escalations, resolve team challenges, and provide analytical support
Ensure high-quality customer interaction and customer satisfaction
Track team productivity and prepare performance reports for management
Maintain discipline, attendance, and process compliance within the team
Required Qualifications
Bachelor’s degree in any discipline
Minimum 2+ years of experience as a Team Leader in a Sales Voice Process
Fluency in Tamil or Malayalam is mandatory
Strong communication and interpersonal skills
Proven ability to achieve sales targets and manage teams effectively
Strong analytical thinking and problem-solving abilities
Experience in customer-focused sales processes preferred
Required Skills
Team Leadership
Sales Management
Communication & Presentation Skills
Coaching & Mentoring
Customer Relationship Management
Performance Monitoring
Problem Solving & Decision Making
Preferred Candidate Profile
Target-oriented and self-motivated professional
Ability to work in a fast-paced sales environment
Strong people management and motivational skills
Experience in telesales/customer service environments preferred