Process Specialist
Job Description
# Process Specialist – Technical Support (Cloud Environment)
## Location
* Hyderabad
* Coimbatore
## Employment Type
Full-Time
## Experience Required
Minimum 2 Years
## Educational Qualification
Bachelor’s Degree in:
* Computer Science
* Information Technology
* Engineering
* Related Technical Discipline
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# Job Summary
We are looking for a Process Specialist – Technical Support to provide technical assistance and troubleshooting support within cloud-based environments. The ideal candidate should possess strong knowledge of networking protocols, cloud technologies, system administration, APIs, and troubleshooting methodologies.
This role requires excellent analytical and communication skills, along with the ability to diagnose and resolve complex technical issues while working in rotational or night shifts.
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# Key Responsibilities
## Technical Support & Troubleshooting
* Provide technical support for cloud-based environments and enterprise applications.
* Investigate, diagnose, and resolve customer-reported technical issues.
* Analyze system logs and identify root causes of incidents.
* Escalate critical issues to appropriate teams when required.
## Cloud & Infrastructure Support
* Support cloud-hosted applications and services.
* Monitor system health, performance, and availability.
* Assist in cloud platform troubleshooting and issue resolution.
## Networking & Protocol Management
* Troubleshoot issues related to:
* HTTPS
* DNS
* SSL/TLS
* Network Connectivity
* Analyze communication flows between applications and services.
## API & Database Support
* Work with APIs for integration troubleshooting and validation.
* Execute SQL queries for data validation and issue analysis.
* Support database-related investigations and troubleshooting activities.
## System Administration
* Manage and troubleshoot:
* Active Directory
* User Access Issues
* Authentication Problems
* Windows and Linux Environments
* Utilize command-line tools for diagnostics and administration.
## Email & Log Analysis
* Investigate email delivery and routing issues.
* Perform log analysis to identify system anomalies and errors.
* Generate findings and recommend corrective actions.
## Documentation & Reporting
* Maintain detailed incident records and troubleshooting documentation.
* Update knowledge base articles and support procedures.
* Ensure compliance with support processes and SLAs.
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# Required Technical Skills
## Cloud & Support Technologies
* Technical Support
* Cloud Support
* System Administration
## Networking
* HTTPS
* DNS
* SSL/TLS
* Network Troubleshooting
## System Administration
* Active Directory
* Windows Administration
* Linux Administration
* Command-Line Tools
## Databases & APIs
* SQL
* REST APIs
* API Troubleshooting
* Data Analysis
## Monitoring & Diagnostics
* Log Analysis
* Incident Investigation
* Root Cause Analysis
* Performance Troubleshooting
## Scripting & Development Exposure
Basic working knowledge of:
* Python
* JavaScript
* HTML
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# Required Soft Skills
* Strong analytical and troubleshooting skills.
* Excellent verbal and written communication.
* Customer-focused approach.
* Ability to work independently and collaboratively.
* Strong problem-solving mindset.
* Attention to detail and documentation skills.
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# Shift Requirements
* Flexible to work in rotational shifts.
* Willingness to work night shifts when required.
* Ability to support global customers and environments.
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# Preferred Certifications
The following certifications will be considered an advantage:
### Networking & Security
* CompTIA Network+
* CompTIA Security+
### Operating Systems
* CompTIA Linux+
### Cloud Platforms
* Microsoft Certified: Azure Administrator Associate
* Google Cloud Certified: Associate Cloud Engineer
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# Ideal Candidate Profile
The ideal candidate should have:
* Minimum 2 years of experience in Technical Support, Cloud Support, or System Administration.
* Strong troubleshooting experience across networking, cloud platforms, APIs, and operating systems.
* Exposure to Active Directory and database technologies.
* Basic scripting knowledge for automation and diagnostics.
* Ability to work effectively in a fast-paced support environment.
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# Career Progression Opportunities
This role can lead to:
* Cloud Support Engineer
* System Administrator
* Technical Specialist
* Infrastructure Engineer
* DevOps Engineer
* Cloud Operations Engineer
* Site Reliability Engineer (SRE)
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# Application Details
Interested candidates can share their updated resume via:
📱 WhatsApp: 8951992036
Contact Person: Noor
