IT Technical Support Executive

Job Description

Job Title

IT Technical Support Executive

Employment Type
Full-time
Work From Office
Number of Openings
2 Positions
Industry
IT Hardware & Networking
IT Software
Software Services
Experience
0–2 Years
Gender
Male / Female
Job Summary

We are looking for a proactive IT Technical Support Executive to provide technical assistance and support for hardware, software, and computer systems. The ideal candidate should possess strong troubleshooting skills, excellent customer service abilities, and be capable of resolving technical issues efficiently while delivering a positive user experience.

Key Responsibilities
Technical Support
Provide technical support to end users for hardware and software issues.
Diagnose and troubleshoot computer system problems.
Resolve technical incidents through remote or on-site support.
Escalate unresolved issues to higher-level support teams when necessary.
System Support
Install, configure, and maintain computer systems.
Support software installations and updates.
Assist users with operating system and application-related issues.
Help Desk Operations
Utilize help desk software to log, track, and resolve support tickets.
Maintain accurate documentation of technical issues and resolutions.
Ensure timely closure of support requests.
Customer Support
Deliver excellent customer service to internal and external users.
Handle challenging situations professionally.
Communicate technical solutions clearly to non-technical users.
Required Qualifications
Bachelor’s Degree in:
Information Technology
Computer Science
Related discipline
Any Bachelor’s Degree (Preferred)
Experience
0–2 years of experience as:
Technical Support Executive
Technical Support Specialist
Help Desk Executive
IT Support Engineer
Similar role
Required Technical Skills
Computer Hardware
Computer Software
Operating Systems
Technical Troubleshooting
Remote Desktop Applications
Help Desk Software
System Support
Hardware Troubleshooting
Software Troubleshooting
Required Soft Skills
Excellent problem-solving skills
Strong analytical ability
Customer service orientation
Excellent verbal communication
Excellent written communication
Professional attitude
Ability to work independently
Team collaboration
Time management
Language Requirements
Fluent English (Written & Verbal)
Preferred Qualifications
Technical certifications (Preferred)
Customer support experience
IT support certifications will be an added advantage
Preferred Candidate Profile
Passion for technology and customer service.
Strong troubleshooting mindset.
Ability to learn new technologies quickly.
Professional approach to handling user issues.
Willingness to work in a collaborative office environment.
Work Location
Work From Office (India)
How to Apply

Interested candidates can send their updated resume to:

Email: hr@ocsindia.net