IT Support Specialist

Software / IT Jobs
Coimbatore
July 2, 2026
Full Time
Urgent

Job Description

Job Description (JD)
Job Title

IT Support Engineer / Service Desk Engineer

Employment Type
Full-time
Job Summary

We are looking for an experienced IT Support Engineer to provide end-user technical support across hardware, software, operating systems, networking, and security platforms. The ideal candidate should have strong troubleshooting skills, experience working in multi-platform environments (Windows, Linux, and Mac), and be comfortable working in rotational shifts.

Key Responsibilities
Technical Support
Provide technical assistance for hardware, software, and network-related issues.
Troubleshoot desktop, laptop, operating system, and application issues.
Diagnose root causes using appropriate diagnostic tools.
Deliver timely issue resolution while maintaining high service quality.
Helpdesk & Ticket Management
Monitor and manage support requests through the ticketing system.
Track incidents and service requests until closure.
Ensure SLA compliance and timely resolution of support tickets.
System Administration
Install, configure, and maintain laptops, desktops, and operating systems.
Support Windows, Linux, and macOS environments.
Configure and troubleshoot Microsoft Office, G-Suite, and Microsoft Outlook.
Configure printers and peripheral devices.
Network Support
Troubleshoot basic Level-1 networking issues.
Support TCP/IP connectivity.
Configure drive mapping and shared resources.
Manage VPN connectivity and user access.
Security Administration
Configure and manage:
CrowdStrike Endpoint Security
DLP (Data Loss Prevention)
BitLocker
Content Filtering Tools
Support endpoint security and compliance initiatives.
Infrastructure Support
Assist with Fortinet Firewall administration.
Support Ivanti endpoint management.
Monitor system health and ensure operational availability.
Required Qualifications
Bachelor’s Degree in:
Information Technology
Computer Science
Electronics
Related discipline
Experience
2–3 years of experience in:
IT Support
Helpdesk
Service Desk
Desktop Support
Required Technical Skills
Operating Systems
Windows
Linux
macOS
Productivity Applications
Microsoft Office
Microsoft Outlook
Google Workspace (G-Suite)
Networking
TCP/IP
VPN Configuration
Drive Mapping
File Sharing
Basic Network Troubleshooting
Security Tools
CrowdStrike
DLP Solutions
BitLocker
Endpoint Security
Content Filtering
Infrastructure Tools
Fortinet Firewall
Ivanti
Ticketing Systems
Monitoring Tools
Required Soft Skills
Excellent troubleshooting skills
Analytical thinking
Problem-solving ability
Time management
Customer service orientation
Strong communication skills
Team collaboration
Interpersonal skills
Ability to prioritize multiple tasks
Preferred Qualifications
Knowledge of ITIL Framework
Understanding of IT Service Management (ITSM)
A+ Certification
Network+ Certification
Hardware or Networking Certifications
Work Schedule
Rotational Shifts
Night Shifts
Weekend Support (as required)
Preferred Candidate Profile
Experience supporting enterprise IT environments.
Comfortable working across Windows, Linux, and Mac platforms.
Strong understanding of endpoint security and IT service delivery.
Ability to work independently while collaborating effectively with cross-functional teams.
How to Apply

Interested candidates can send their updated resume to:

Email: d.srimantini@imeritconsultant.net

Location

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