Staff Technical Support Engineer
Job Description
Staff Technical Support Engineer – Networking & Cloud
Company: CommScope
Location: Bangalore
Experience: 8+ years in technical / network / system support
Qualification: Bachelor’s degree in Computer Science, Electronics, Networking, or related discipline
Work Type: On-site at Bangalore location
Role Type: Staff / Senior Technical Support
Role Overview
Provide operational and technical support for CommScope products in a live environment, with a strong focus on networking, cloud infrastructure, monitoring, and system stability.
Key Responsibilities
Maintain and troubleshoot cloud infrastructure across AWS, GCP, and Azure.
Handle alerts, incidents, escalations, and on-call responsibilities.
Provide technical support through phone, email, CRM, and other support channels.
Analyze system logs, behavior, and performance metrics.
Participate in Root Cause Analysis (RCA) and post-mortem reviews.
Work with engineering and cross-functional teams across locations.
Create and maintain technical documentation, SOPs, and knowledge-base material.
Identify process improvements and contribute to platform stability and availability.
Support internal and external users and engineering teams.
Required Technical Skills
Networking: TCP/IP, DNS, DHCP, VLAN, NAT, routing & switching
Cloud: AWS / GCP / Azure
Virtualization: VMware vSphere/ESXi, KVM, Hyper-V
Linux: Rocky Linux, Red Hat, Ubuntu
Router and switch configuration
Broadband: DOCSIS, CMTS, RF signals, broadband infrastructure
Network Monitoring: PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus
Cable/IPTV headend systems
Containers: Docker, Kubernetes
Scripting: Python, Shell, Bash
Ability to interpret technical documents, schematics, and system diagrams
Preferred Certifications
CCNA
CompTIA Network+
SCTE
AWS Certified Cloud Practitioner
Additional Advantage
Basic understanding of video headend technologies
Experience with network monitoring and broadband/cable infrastructure.
Key Competencies
Strong troubleshooting and problem-solving
Incident and escalation management
RCA and analytical skills
Communication and documentation
Cross-functional collaboration
Ability to work in an on-call/live production environment
Application / Hiring Information
CommScope provides reasonable accommodation for candidates requiring assistance during the application or interview process.
Recruitment contact: talentacquisition@commscope.com
Job ID: Not specified in the provided posting.
