Senior Service Desk

Job Description

Service Desk (L1) Agent / Senior Technical Support Executive
Role: Service Desk (L1) Agent – 2A
Designation: Senior Technical Support Executive
Experience: 12–18 months in Service Desk / Technical Support
Support Areas:
Laptop/Desktop remote support
LAN & VPN troubleshooting
Application support
Windows OS & browsers
MS Office / O365 / Outlook
Microsoft Teams, SharePoint & OneDrive
iOS, Android & Windows troubleshooting
Registry fixes, patch upgrades, virus/security troubleshooting
TCP/IP, OSI, network devices and basic networking
Key Skills: Troubleshooting, diagnostics, multitasking, time management, customer-focused support
Contact: 8884499448 / 8494849452