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Job Description

Job Description – Technical Support Executive (Domestic Voice Process)

Company: Personal Network (Hiring for a Leading MNC)
Job Title: Technical Support Executive – Domestic Voice Process
Location: Bangalore
Employment Type: Full-Time
Experience: 0–4 Years
Shift: Day Shift
Salary: ₹2.6 LPA – ₹4 LPA

Job Summary

A leading multinational company is hiring Technical Support Executives for its Domestic Voice Process. The role involves assisting domestic customers over phone calls by resolving basic technical issues, providing product support, and ensuring a high level of customer satisfaction. Candidates with good communication skills in English and Hindi and a passion for customer service and technical troubleshooting are encouraged to apply.

Key Responsibilities
Customer Support
Handle inbound and outbound voice calls from domestic customers.
Provide technical assistance for products and services.
Deliver prompt, professional, and courteous customer service.
Understand customer concerns and provide appropriate solutions.
Technical Troubleshooting
Diagnose and troubleshoot basic technical issues.
Guide customers through step-by-step troubleshooting procedures.
Escalate unresolved or complex issues to the appropriate support team.
Ensure timely resolution of customer problems.
Customer Interaction
Maintain a patient, friendly, and professional attitude during customer interactions.
Explain technical information in a simple and easy-to-understand manner.
Build positive customer relationships through effective communication.
Documentation
Record customer interactions accurately.
Update customer complaints, resolutions, and service requests in the support system.
Maintain complete and accurate documentation of all customer cases.
Performance Management
Meet key performance indicators (KPIs), including:
First Call Resolution (FCR)
Quality Score
Customer Satisfaction (CSAT)
Adhere to company policies and service standards.
Required Skills
Technical Skills
Basic technical troubleshooting knowledge.
Understanding of computer systems, software, or technology products.
Ability to identify and resolve customer issues efficiently.
Basic computer proficiency.
Communication Skills
Excellent verbal communication in English.
Fluency in Hindi.
Active listening skills.
Clear and professional telephone etiquette.
Customer Service Skills
Strong customer service orientation.
Patience and empathy.
Problem-solving ability.
Ability to handle customer queries professionally.
Educational Qualification

Candidates with any of the following qualifications can apply:

Any Graduate
10+3 Qualification
MCA
Experience Required
0–4 years of experience.
Freshers are welcome to apply.
Prior experience in technical support, customer support, voice process, or BPO is an advantage but not mandatory.
Preferred Candidate Profile

The ideal candidate should:

Have excellent communication skills in English and Hindi.
Possess basic technical troubleshooting knowledge.
Be comfortable handling voice-based customer interactions.
Be customer-focused and solution-oriented.
Be willing to work in a day shift environment.
Be eager to build a career in technical support.
Salary
₹2.6 LPA – ₹4 LPA (based on experience and interview performance)
Work Location

Bangalore

Shift Timing

Day Shift

Employment Type

Full-Time

Contact Details

For immediate consideration, contact:

Nihal: 8884350424
Harry: 76192 18164
Nithin: 7829122825
Raj: 98451 62196
Anu: 6361532602
How to Apply

Interested candidates can send their updated resume to:

Email: hr12.tpn@gmail.com