Staff Technical Support Engineer

Job Description

Staff Technical Support Engineer

Company: CommScope
Location: Bangalore, India
Employment Type: Full-time
Experience: 8+ Years

Job Summary

CommScope is looking for an experienced Staff Technical Support Engineer to provide operational support for networking products and cloud-based infrastructure. The role focuses on ensuring high availability, performance, reliability, and stability of production systems while supporting customers and internal engineering teams.

The ideal candidate will have strong expertise in networking, Linux systems, virtualization, cloud infrastructure, monitoring tools, and automation, with additional knowledge of broadband and video headend technologies being an advantage.

Key Responsibilities
Technical Operations & Support
Monitor, maintain, and troubleshoot cloud-based production environments.
Handle production alerts, incidents, and on-call support responsibilities.
Provide technical support through:
Phone
Email
CRM platforms
Internal support tools
Support internal engineering teams and external customers.
Cloud Infrastructure
Maintain infrastructure hosted on:
AWS
Microsoft Azure
Google Cloud Platform (GCP)
Ensure system availability, scalability, and reliability.
Assist with cloud infrastructure troubleshooting and optimization.
Network Support
Diagnose and resolve networking issues involving:
TCP/IP
DNS
DHCP
VLANs
NAT
Routing & Switching
Configure and troubleshoot routers and switches.
Analyze network traffic and connectivity issues.
Monitoring & Incident Management
Monitor systems using enterprise monitoring platforms.
Investigate system alerts and service disruptions.
Participate in:
Incident management
Root Cause Analysis (RCA)
Post-incident reviews
Recommend improvements to operational processes.
System Administration
Support Linux environments including:
Rocky Linux
Red Hat Enterprise Linux
Ubuntu
Manage virtualization platforms such as:
VMware vSphere / ESXi
KVM
Hyper-V
Container & Automation
Support containerized applications using:
Docker
Kubernetes
Develop automation scripts using:
Python
Shell
Bash
Documentation
Create and maintain:
Technical documentation
Standard operating procedures
Knowledge base articles
Troubleshooting guides
Document platform behavior and technical findings.
Cross-functional Collaboration
Work closely with engineering, operations, and customer support teams across global locations.
Share technical expertise and contribute to continuous process improvements.
Required Qualifications
Bachelor’s Degree in:
Computer Science
Electronics
Networking
Related Engineering Discipline
8+ years of experience in:
Technical Support
Network Support
System Support
Infrastructure Operations
Required Technical Skills
Networking
TCP/IP
DNS
DHCP
VLAN
NAT
Routing & Switching
Cloud Platforms
AWS
Microsoft Azure
Google Cloud Platform (GCP)
Linux
Rocky Linux
Red Hat Enterprise Linux
Ubuntu
Virtualization
VMware vSphere
VMware ESXi
KVM
Hyper-V
Monitoring Tools
PRTG
Zabbix
SolarWinds
Elastic
Grafana
Prometheus
Broadband & Video Technologies
DOCSIS
CMTS
RF Signal Fundamentals
Broadband Infrastructure
IPTV
Video Headend Systems
Containerization
Docker
Kubernetes
Automation
Python
Shell Scripting
Bash
Preferred Certifications
CCNA
CompTIA Network+
SCTE Certification
AWS Certified Cloud Practitioner
Preferred Skills
Strong troubleshooting and analytical skills.
Ability to interpret technical documentation, schematics, and system diagrams.
Excellent written and verbal communication skills.
Experience supporting live production systems.
Strong documentation and knowledge-sharing practices.
Ability to work effectively in cross-functional and global teams.