Network Engineer

Job Description

Network Engineer – Job Description
Job Title

Network Engineer (L1 Support)

Company

Managed Service Provider (MSP)

Location
Bangalore
Experience
2–3 Years
Education
B.E.
B.Sc.
Diploma in Engineering
Certification
CCNA (Mandatory)
Job Summary

The Network Engineer will provide Level-1 technical support for enterprise network infrastructure, ensuring network availability, performance, and security. The role involves troubleshooting routing, switching, firewall, VPN, WAN, and connectivity issues while collaborating with vendors and TAC teams to resolve incidents.

Key Responsibilities
Network Support
Provide Level-1 support for enterprise network environments.
Diagnose and resolve network connectivity issues.
Monitor network health and system availability.
Escalate complex issues when necessary.
Routing & Switching

Configure, troubleshoot, and support:

Routing
Static Routing
EIGRP
OSPF
BGP
Switching
STP (Spanning Tree Protocol)
UDLD
ARP
VTP
EtherChannel
Network Fundamentals
TCP/IP
IP Addressing
Subnetting
Enterprise LAN/WAN troubleshooting
WAN Technologies

Support and troubleshoot:

MPLS
SDN Circuits
QoS
Interface errors
Packet discards
Security

Manage and troubleshoot:

Firewalls
Access Control Lists (ACLs)
Stateful Inspection
NAT
VPN
Tunneling
Network Monitoring
Monitor network performance.
Ensure high availability and reliability.
Identify and resolve performance issues.
Incident Management
Handle incidents using:
ServiceNow
Remedy
Track, update, and resolve trouble tickets.
Vendor Coordination
Coordinate with Cisco TAC.
Work with vendors for issue resolution.
Collaborate with internal IT teams.
ITIL Processes

Follow ITIL practices for:

Incident Management
Change Management
Problem Management
Required Technical Skills
Networking
Cisco Routers
Cisco Switches
Cisco Security Devices
Routing Protocols
Static Routing
OSPF
EIGRP
BGP
Switching Technologies
STP
EtherChannel
VTP
UDLD
ARP
Network Fundamentals
TCP/IP
IP Addressing
Subnetting
WAN
MPLS
SDN
QoS
Network Security
Firewalls
ACL
NAT
VPN
Tunneling
Ticketing Tools
ServiceNow
Remedy
Preferred Experience
Network Operations Center (NOC)
Enterprise Network Support
Managed Service Provider (MSP) environment
Cisco Enterprise Infrastructure