Technical Support Associate
Job Description
Job Description (JD)
Job Title
Technical Support Associate
Company
IntouchCX
Employment Type
Full-time
Job Location
Bangalore
Candidates from other locations must be willing to relocate.
Salary
CTC: Up to ₹4 LPA
About the Role
IntouchCX is seeking enthusiastic and customer-focused Technical Support Associates to provide multi-level technical assistance to customers. The role involves diagnosing and resolving software, hardware, operating system, and networking issues while delivering an outstanding customer experience through multiple communication channels.
Key Responsibilities
Technical Support
Troubleshoot software application and hardware issues via phone, email, remote access, and diagnostic tools.
Diagnose and resolve customer technical problems efficiently.
Recommend appropriate technical solutions based on customer requirements.
Hardware Support
Assemble, install, configure, and troubleshoot:
Desktop computers
Laptops
Notebooks
Peripheral devices
Operating System Support
Install, maintain, and troubleshoot operating systems.
Support software installation and configuration.
Resolve application-related issues.
Network Support
Troubleshoot:
Internet connectivity
Intranet connectivity
VPN-related issues
Diagnose network and connection problems.
Customer Service
Communicate effectively with international customers.
Manage customer expectations regarding response and resolution timelines.
Deliver exceptional customer service and ensure customer satisfaction.
Build positive customer relationships through professional interactions.
Required Qualifications
Bachelor’s Degree / Diploma / Any Graduate
Experience
Freshers can apply.
Experienced candidates are welcome.
Minimum 6 months of Technical Support experience with international customers (preferred).
Required Technical Skills
Hardware Troubleshooting
Software Troubleshooting
Windows Operating Systems
Computer Applications
Desktop Support
Laptop Support
Network Troubleshooting
Internet Connectivity
VPN Support
Remote Desktop Support
Diagnostics
Required Soft Skills
Excellent spoken English
Strong communication skills
Customer service orientation
Analytical thinking
Problem-solving skills
Interpersonal skills
Emotional intelligence
Decision-making ability
Ability to learn new technologies quickly
Customer relationship management
Preferred Candidate Profile
Passion for consumer electronics and IT products.
Strong troubleshooting mindset.
Ability to work with international customers.
Quick learner with a positive attitude.
Comfortable working in a fast-paced customer support environment.
Employee Benefits
Competitive salary (Up to ₹4 LPA)
Performance-based incentives
Learning and career growth opportunities
Employee rewards and recognition programs
Employee engagement activities
Free food
Transportation facility
Medical insurance
Work Location
Bangalore (On-site)
How to Apply
Interested candidates can apply through:
Email: info@hirely.in
Subject: Technical Support Associate
Candidates may also upload their resumes through the InHire recruitment platform for additional IT support opportunities across India.
