Technical Support Engineer

Job Description

Job Description (JD)
Job Title

Technical Support Engineer (SQL & Reporting)

Company

Squircle IT Consulting Services

Client Location

Dell International Services India Pvt. Ltd.

Work Location

Bangalore (Relocation can be considered)

Employment Type

Full-time

Experience Required

2–5 Years

Number of Openings

1

Shift Timing

Europe Shift

1:00 PM – 10:00 PM or
2:00 PM – 11:00 PM
No shift allowance
Drop facility provided
Notice Period

Maximum 15 days

Compensation
Maximum Package: ₹3.8 LPA
About the Company

Squircle IT Consulting Services is an IT solutions and consulting company specializing in ERP and Business Intelligence (BI) solutions. Established in 2007, the company provides implementation, consulting, and support services with strong expertise in PeopleSoft and enterprise applications.

Job Summary

Squircle IT Consulting Services is hiring a Technical Support Engineer to provide both functional and technical support for the PAG Sales Reporting Team. The role requires strong SQL skills, reporting knowledge, excellent communication abilities, and experience supporting global stakeholders across EMEA and AMER regions.

Key Responsibilities
Provide functional and technical support for the PAG Sales Reporting Team.
Understand and support Global BMS Reports.
Monitor and manage support tickets in the support queue.
Communicate effectively with global stakeholders through email and meetings.
Write and execute SQL queries for backend analysis.
Troubleshoot reporting and database-related issues.
Investigate backend data structures independently.
Resolve support issues within SLA timelines.
Collaborate with cross-functional global teams.
Maintain documentation for recurring issues and solutions.
Support stakeholders across Europe and Americas time zones.
Required Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
2–5 years of experience in Technical Support or Application Support.
Experience in SQL query writing and backend database analysis.
Experience supporting reporting applications.
Good understanding of support processes and ticket management.
Ability to join within 15 days.
Required Technical Skills
SQL Queries
Database Management
Reporting Support
Backend Database Analysis
Technical Support
Functional Support
Ticket Management
Data Analysis
Preferred Skills
Strong analytical and troubleshooting skills.
Experience supporting enterprise reporting solutions.
Ability to understand complex reporting structures.
Quick learning ability.
Self-motivated and proactive attitude.
Excellent organizational skills.
Ability to work independently.
Soft Skills
Excellent verbal communication.
Excellent written communication.
Stakeholder management.
Problem-solving ability.
Time management.
Team collaboration.
Customer-focused approach.
Work Environment
Europe shift supporting EMEA and AMER stakeholders.
Global support environment.
Opportunity to work with enterprise reporting systems.
Collaborative and fast-paced work culture.
Interview Process

Interview Location:

Dell International Services India Pvt. Ltd.
Divyashree Greens
Koramangala Inner Ring Road
Domlur Post
Bangalore

Scheduled interview drive after profile shortlisting.

Candidate Information Required

Applicants should provide:

Full Name (as per PAN)
Mobile Number
Alternate Number
Email Address
Total Experience
Relevant Experience
Highest Qualification
Current Employer
Current Designation
Current CTC
Expected CTC
Official Notice Period
Joining Availability
Current Location
Preferred Work Location
Date of Birth
PAN Number
Updated Resume
Contact Details

Recruiter: Swapna P
Email: swapnap107@gmail.com
Company: Squircle IT Consulting Services Pvt. Ltd.
Location: Hyderabad
Contact: 040-6565 6629