Senior Administrator

Job Description

Senior Administrator

Industry: BPO / ITES
Location: Mumbai
Job Type: Full-time

About the Role

The organization is seeking a disciplined, dependable, and highly organized Senior Administrator to lead facility management, compliance, and administration operations for its expanding BPO center in Mumbai.

This role is ideal for professionals with strong corporate administration experience, especially in the BPO/ITES sector, who can efficiently manage operations in a structured and fast-paced environment.

Key Responsibilities
Administration & Facility Operations
Lead administration teams and oversee facility operations across departments
Manage:
Housekeeping
Security
Pantry operations
Maintenance
Front office activities
Ensure workplace cleanliness, discipline, safety, and operational efficiency
Vendor & Infrastructure Management
Handle vendor evaluation, negotiation, and performance monitoring
Manage transport operations, office assets, and infrastructure maintenance
Ensure smooth 24×7 operational readiness and support
Compliance & Coordination
Ensure compliance with:
Municipal laws
Licenses
Statutory requirements
Coordinate with:
Fire department
Police authorities
Municipal agencies
Utility service providers
Safety & Operational Planning
Develop and maintain SOPs for:
Emergency handling
Fire drills
Safety protocols
Support:
Audits
Crisis management
Space planning initiatives
Eligibility Criteria
Required Experience
Mandatory experience working in the BPO industry
Prior experience in corporate administration within:
BPO
ITES environments
Required Skills
Strong leadership and team management capabilities
Crisis-handling and problem-solving skills
Excellent communication skills in:
English
Hindi
Basic proficiency in MS Office
Strong interpersonal and organizational skills
High integrity and quick decision-making ability